Priority Booker Reviews

A fantastic service, John was great with his speedy replies and keeping me updated. Thanking again for sorting my booking out.

John was amazing, sorted out my refund due to mother no longer allowed to travel and then arranged refund of the extra I paid due to re booking incorrectly.
Great customer service Thank you!

I had a query and had a very prompt and helpful reply almost immediately by John

Really disappointed. I used this site to book a lounge. The company has took my payment twice, no email for confirmation and the airport lounge said I wasn’t booked in. Terrible service. Hoping to hear back from the customer service team!

**Update: I got my payment back, didn’t get to use the service I wanted and the customer team replied asking me to take down my review, in a very unique manner. This very much clarifies for me that I am still disappointed with my first encounter of the company. Its a shame.

Our booking got cancelled and the team were very good at informing us and refunding our payment

Good range of services.

First class customer service, immediate response to requests, cannot recommend enough.

Had a small query which was resolved very quickly.

Terrible company they charge more with discounts than booking direct with airport lounge I don’t recommend and I I could give 0 stars I would do not join

I have used Priority Booker for lounges several times with no problems. I booked lounges for 6 people for a birthday trip and forgot to log in to my account to maximise the discount. Sent customer service an email said it was my mistake at 1103; by 1250 I had a reply and they had fixed my error. Great service, well done John and the team.

I will certainly not use priority booker for parking again.

When we called as instructed prior to arrival at Heathrow there was no record of our booking. We the waited 25 mins from arrival at Heathrow for the company to arrive to get the car. This 25 minute had a big impact on our journey through the airport.
Having confirmed the new time of arrival with the driver we called once our luggage was collected exactly as asked. We were told there were no drivers, as soon as they have one that they will get to us. No time scale given but told it usually takes 25 mins from calling to getting our car and there was no time scale on the drivers arrival.

Firstly this is not what we purchased. We purchased priority parking… and frankly this is anything but. We also booked with priority booker and not with “happy days meet and greet” who have the most terrible google reviews.
This means that after a transatlantic night flight we are unable to get back to our children.
25 min delay on arrival 40 mins so far on collection. Oh and I just got a notification that the driver is speeding! Priority? I don’t feel that way!

I will use purple parking in future.

John was so helpful when I needed to cancel my booking. I only started using PB two months ago and have found it so easy and always cheaper than anywhere else.

Great customer service and very helpful. I had a problem with my flight and I was not able to use the lounge that I booked. John was very helpful and gave me a credit, so I can enjoy a new lounge. Highly recommend this service

Highly recommend this company all the way through they have been ? satisfaction I didn’t book the cancellation cover so when my daughter’s wedding was cancelled I asked for a credit note and this was given straight away. I have emailed a number of times and they respond straight away their customer service is excellent. I keep changing the times and straight away fine all done. Excellent customer service well done

This company offer an outstanding customer service. I can't recommend them high enough fantastic all round service. Shame more companies can't offer this outstanding service

Terrible service and definitely won’t be using these again. Due to traffic and having travelled for hours, I was 40 minutes late dropping off the car on departure. The staff made me feel like I have done wrong and charged me £20 fee. On return, I called them at the exact time we had planned but they were 55 minutes late bringing the car back to me. I wanted to charge them £20 but they said no. They then gave me a ticket to get out of the car park which cost me another £5.30. So what seems to be cheap and efficient is the total opposite. I tried these for the first time and can honestly say I will never use again. Stick with what you know it’s safer.

I purchased a discount code with Groupon, which was upto 35% discount for airport parking. I completed the details for the car park and entered my code then went on to completed the payment method....only to find NO DISCOUNT was given. Then on checking the airport prices I find Priority Booker charging more for the parking. I've had no satisfaction back from Priority Booker or Groupon regarding this matter so I'm very disappointed to say the least. I can't understand why they put these offers out there when it seems they don't want to follow through with them. Be careful who you book with.